1. Collection of Personal Information
Bespoke Car Hire collects personal information that is reasonably necessary for the operation of our business and for the purpose of providing chauffeur services. This may include:
- Your full name, contact details and booking information
- Pick-up and drop-off locations, travel schedules and itinerary details
- Payment information required to process your booking
- Communication records relating to your enquiry, booking or service provision
We collect information directly from you when you make a booking, submit a request or communicate with us. We may also collect information from authorised representatives acting on your behalf, such as wedding coordinators, businesses or family members arranging travel for you.
2. Purpose of Collection and Use of Information
Bespoke Car Hire collects personal information that is reasonably necessary for the operation of our business and for the purpose of providing chauffeur services. This may include:
- Managing, confirming and administering bookings
- Providing chauffeur and transportation services
- Processing payments and issuing invoices
- Communicating with you about scheduling, service updates or changes
- Meeting legal, regulatory and insurance obligations
- Improving the quality, safety and reliability of our services
We do not use personal information for unrelated purposes, and we do not sell, rent or otherwise trade your information.
3. Disclosure of Personal Information
We may disclose personal information to the following parties where reasonably necessary:
- Drivers, employees or contractors involved in providing your service
- Payment processors and financial institutions
- Insurers, legal advisers or regulatory authorities where required by law
- Third-party service providers who support our operations, such as administrative or technology partners, who must protect your information in accordance with the Australian Privacy Principles
We use Google Analytics and Microsoft Clarity to understand how visitors use our website. These tools may send limited technical information (such as IP address and browsing behaviour) to Google and Microsoft servers located overseas, including in the United States. Beyond this, we do not disclose your information to overseas recipients unless required to provide services, and we take reasonable steps to ensure any overseas recipient handles your information securely and consistently with our legal obligations.
4. Data Security and Storage
Bespoke Car Hire takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure digital storage systems, controlled access to information, confidentiality requirements for staff and secure destruction methods.
Personal information is kept only for as long as necessary to fulfil business and legal requirements. When no longer required, we take reasonable steps to delete or de-identify the information.
5. Access and Correction of Personal Information
You may request access to the personal information we hold about you or request that we correct information that is inaccurate, incomplete or out of date. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles. We may need to verify your identity before granting access or making corrections. If access is refused, we will provide written reasons as required by law.
6. Website and Digital Communications
Our website uses cookies to understand how visitors use our site. This includes Google Analytics (visit numbers and behaviour) and Microsoft Clarity (session recordings and heatmaps, so we can see how people navigate our pages). We also track which channel brought you to our site, for example, a Google search or an ad. You can control or block cookies through your browser settings.
7. Complaints and How We Handle Them
If you have concerns about how your personal information has been managed, you may lodge a complaint with us. Bespoke Car Hire will acknowledge your complaint promptly, investigate the matter fairly and provide a written response within a reasonable period.
If you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.
8. Contact Us
For questions about this Privacy Policy, to request access or corrections, or to lodge a privacy complaint, please contact:
Bespoke Car Hire
Phone: 1300 501 035
Email: info@bespokeweddingcars.com.au