1. Definitions
For the purposes of these Terms:
Bespoke Car Hire, we, us and our refer to the business operating under that name and its employees, contractors, chauffeurs and authorised representatives.
Client, you and your refer to the person or entity making the booking or using our services.
Services refer to chauffeur-driven transport, vehicle hire with driver and any related offerings provided by Bespoke Car Hire. Vehicle refers to any vehicle used to provide the Services.
2. Bookings and Confirmation
A booking is accepted only when confirmed by Bespoke Car Hire via written communication, booking platform or authorised representative. We reserve the right to refuse or decline a booking at our discretion where reasonable to do so, including for safety, suitability or compliance reasons.
All details provided at the time of booking must be accurate and complete. You are responsible for notifying us promptly of any changes to times, addresses or service requirements.
3. Payment and Fees
Payment terms are communicated at the time of booking and may include deposits, prepayment or full payment upon completion of the service. Flexible payment options, including Afterpay, may be available to secure your booking.
Additional charges may apply where reasonable, including:
- Waiting time caused by client delay
- Additional stops or route changes
- Cleaning fees for damage or soiling to the vehicle
- Toll charges, parking fees or government-imposed access charges
We will disclose such fees transparently and apply them in accordance with applicable laws, the ACL and fair-trading obligations. Failure to pay any outstanding amount may result in service refusal and reasonable recovery action.
4. Service Provision
Bespoke Car Hire will provide services with due care, skill and diligence. While we make every reasonable effort to meet scheduled times, we are not liable for delays caused by traffic, weather, road closures or circumstances beyond our control. We will take all reasonable steps to notify you of disruptions and minimise inconvenience.
We reserve the right to substitute a vehicle or chauffeur where required for operational, safety or maintenance reasons. Any replacement vehicle will be of equal or greater value than the one booked, at no extra cost to you. You must not request or compel a chauffeur to break road rules, exceed speed limits or engage in unsafe conduct. We may refuse service where safety, legality or driver wellbeing is at risk.
5. Client Responsibilities
Clients and passengers must:
- Behave respectfully and safely while in or around the vehicle
- Follow chauffeur instructions relating to safety and conduct
- Avoid behaviour that may damage the vehicle or disturb the chauffeur
- Comply with applicable laws, including those relating to alcohol and prohibited items
We may terminate the service immediately if a passenger behaves aggressively, unlawfully or in a manner that endangers others. You are responsible for the cost of repairs or professional cleaning arising from damage, spills or misconduct caused by you or your passengers.
6. Wedding Day Coordination
Where the Service is wedding transport, the following also applies:
- We coordinate your vehicles, timing and photography windows around your run sheet, as agreed during your consultation.
- Confetti, rice and rose petals are not permitted inside or directly beside any vehicle.
- Maximum passenger numbers are set by seatbelt capacity and must not be exceeded.
7. Cancellations, Changes and Refunds
Cancellation terms will be stated at the time of booking. Where no specific terms are provided, the following default terms apply:
Cancellations made with reasonable notice may be refunded in part or full, subject to operational costs already incurred.
Late cancellations, failure to appear or providing incorrect details may result in forfeiture of payments made.
Refunds will be processed in accordance with the Australian Consumer Law and our duty to act fairly, reasonably and transparently.
If Bespoke Car Hire must cancel due to safety, vehicle malfunction or unforeseen events, we will offer a reasonable alternative or a refund.
8. Limitation of Liability
Nothing in these Terms excludes or limits rights or guarantees provided to consumers under the Australian Consumer Law.
To the extent permitted by law, Bespoke Car Hire is not liable for:
- Losses arising from delays, missed flights or missed events caused by circumstances beyond our reasonable control
- Loss of personal items not handed directly to the chauffeur for safekeeping
- Incidental or consequential losses, such as loss of opportunity, inconvenience or emotional distress
Our liability is limited to the re-supply of the service or the amount paid for the service, whichever is appropriate under Australian Consumer Law.
9. Personal Property
You are responsible for your belongings at all times. We will take reasonable care but are not responsible for items left in the vehicle unless required by law.
Lost property will be handled in accordance with our internal procedures and applicable legislation.
10. Privacy and Confidentiality
Bespoke Car Hire collects and handles personal information in accordance with our Privacy Policy and Australian privacy laws.
All information provided by the Client will be treated confidentially. We do not sell or disclose personal information except where necessary to provide the service or where required by law.
11. Subcontracted Chauffeurs
Where necessary, Bespoke Car Hire may engage qualified subcontracted drivers or partner operators. All subcontractors are required to meet our safety, conduct and insurance standards.
You acknowledge that subcontractors are authorised representatives of Bespoke Car Hire for the purpose of providing the service.
12. Compliance, Safety and Conduct
We comply with all relevant laws and regulations, including road transport legislation, vehicle safety standards, workplace health and safety requirements and local licensing rules.
We may refuse service where safety, legality or regulatory compliance is compromised.
13. Force Majeure
Bespoke Car Hire is not responsible for failure or delay in performing obligations where such failure arises from events beyond our reasonable control, including severe weather, public emergencies, mechanical breakdowns, labour disputes or government restrictions.
14. Amendments to These Terms
Bespoke Car Hire may update or amend these Terms from time to time. The version in effect at the time of a confirmed booking will apply unless otherwise agreed in writing.
15. Governing Law
These Terms are governed by the laws of the state or territory in Australia where the service is provided. Any disputes will be subject to the jurisdiction of the courts in that region.
16. Acceptance
By making a booking or engaging Bespoke Car Hire, you acknowledge and agree that:
- You have read and understood these Terms and Conditions
- You are authorised to make the booking
- You agree to comply with all obligations described herein
17. Contact Us
Questions about these Terms:
Phone: 1300 501 035
Email: info@bespokeweddingcars.com.au